When you receive payments through the Fapshi API, the funds are stored in your service balance. Here’s how to check and manage it:

1. Checking Your Service Balance

• On the Web Dashboard
  1. Log in to your Fapshi dashboard.
  2. Select the specific service you want to view.
  3. Open the Balances section to see the funds collected.
• On the Mobile App
  1. Open the Wallets screen.
  2. Select the service you want to view.
  3. Your balance for that service will be displayed.

2. Transferring Your Balance

• You can transfer your service balance to your main balance to withdraw it.
• You can also transfer money between services, for example:
  • From your collections service → to your disbursement service.

✅ By checking your service balance regularly, you’ll always know how much you’ve collected and can manage funds efficiently across your services.

Direct Pay lets you collect payments directly on your platform with the Fapshi API. To activate it for live transactions, you must apply through Fapshi Support.

Prerequisite

Before applying,

1. You must first implement Direct Pay in Sandbox mode on your platform and ensure it works correctly. This is required to demonstrate your integration before activation in live mode.
2. You must have a live website that explains what your business does and how your solution/platform works such that we can ascertain your use of the API.

Note: Direct Pay is only approved for absolutely necessary use cases (e.g. Mobile app) or use cases that would not work via Initiate Pay. So, before applying, make sure you fulfill this criteria.

How to Apply

To request Direct Pay activation, send an email to support@fapshi.com with the following details:

1. Your personal and business information
   • Your full name
   • Your Fapshi account email
   • Your business name (as registered on Fapshi)

2. Description of your platform

• Explain clearly how your platform works (or how it will work once launched).

3. Platform type

• State if it’s a web application or a mobile application.

4. Sandbox testing

• Confirm whether you have already implemented your solution using the sandbox environment.

5. Reason for choosing Direct Pay

• Explain why you prefer Direct Pay instead of Initiate Pay. Check this article to know the difference between direct pay and initiate pay:
  https://www.fapshi.com/en/help-and-support/direct-pay-vs-initiate-pay-all-you-need-to-know

6. Provide the Live API User ONLY of your collections service. NEVER SHARE YOUR LIVE API KEY!

7. Provide the link to your Live Website

Important Notes

• Please make sure to answer all the questions in your email. This will speed up the review and processing of your request.
• If any details are missing, Support may ask for additional clarification, which can delay your activation.

✅ Once your request is reviewed and approved, Fapshi Support will activate Direct Pay for your account in live mode, allowing you to process real payments.

If you no longer wish to use your Fapshi account, you have the option to permanently delete it. Deleting your account will erase your personal data from our system. However, for compliance and audit purposes, we retain essential transaction data.

⚠️ Important: You will not be able to create a new Fapshi account with the same email or username for at least 30 days after deletion.

🗑️ How to Delete Your Account via the Mobile App

1. Open the Fapshi mobile app
2. Tap the Profile icon → Go to Settings → Select Security
3. Scroll down and tap Delete Account
4. Enter your password to confirm

Your account will be permanently deleted.

📨 Request Account Deletion Manually

If you're unable to use the app or prefer manual deletion, follow these steps:

Step 1: Contact our Sales Support
Step 2: In your message, include:

• The email address linked to your account
• Your Support PIN (found by clicking the user icon in your dashboard)
• A short description of your request

Our team will verify your identity and confirm the deletion.

🔐 What Data Is Deleted?

When your account is deleted, we remove all your personal information, including:

• Full name
• Username
• Phone number
• Address

However, we will retain your transaction records and email address. This is necessary for security, accountability, analytics, and resolving potential disputes from previous transactions.

🔁 Can I Create a New Account?

Yes — but not immediately.
You will need to wait 30 days before creating a new account with the same email or username.

🙋 Need Help?

Contact us anytime at support@fapshi.com.

If you believe you’ve been scammed by a Fapshi user, please take the following steps:

1. Send an email to compliance@fapshi.com with the subject “Scam Report”.
2. In the body of the email, include the following details:
   • Your full name and phone number
   • A screenshot of the email confirming the transaction, or
   • A screenshot of the proof of payment message from your payment provider
   • The name or username of the Fapshi user
   • The payment link or the website where you made the payment

Our compliance team will review your case and may contact you for additional details. Providing accurate and complete information will help us act quickly and fairly.

⚠️ Note: Fapshi takes fraud seriously. Any user found guilty of scamming others will face permanent suspension.

To get your Live credentials (apiuser, apikey), you need to create a service in your Fapshi dashboard. Here’s how:

1. Log in to your Fapshi dashboard.
2. In the side menu, tap Developers.
3. Click “New Service”.
4. Fill in the required details:
   • Service name (e.g. the name of your app or website)
   • Domain name (the domain you own or intend to use) — you can use one you don’t yet own, but avoid using Fapshi’s domain (e.g. don’t use fapshi.com itself).
5. Once the service is created, open the service. Your apiuser and apikey for that service will be displayed; Sandbox under Sandbox and Live under API. Copy these carefully. They are sensitive, especially the apikey.
6. Store the credentials securely (e.g. in an environment file or secure vault). Don’t hard-code them or commit them in public repos. Rotate keys if needed.

⚠️ Note: In Live mode, direct pay and the payout/disbursement function may be off by default. You might need to contact Fapshi support to activate it once you’ve tested in the sandbox and are ready.