You can manage your Fapshi account directly from your Dashboard. Account-related questions, such as resetting a password, gaining access to a locked-out account, and activating your account, can be found below and in the Account section of the Fapshi Docs.
When you receive payments through the Fapshi API, the funds are stored in your service balance. Here’s how to check and manage it:
✅ By checking your service balance regularly, you’ll always know how much you’ve collected and can manage funds efficiently across your services.
To get your Live credentials (apiuser, apikey), you need to create a service in your Fapshi dashboard. Here’s how:
fapshi.com itself).apiuser and apikey for that service will be displayed. Copy these carefully. They are sensitive, especially the apikey. ⚠️ Note: In Live mode, the payout/disbursement function may be off by default. You might need to contact Fapshi support to activate it once you’ve tested in the sandbox and are ready.
Your username is the email address used to register the account. Reset your password at dashboard.fapshi.com/forgot-password if needed, and complete the two-step authentication if required.
Forgotten username or email address
The username for your Fapshi account is the email address used to register the account. Not sure which email you used? Search your inbox for previous Fapshi emails to confirm.
Forgotten password
Reset your password at dashboard.fapshi.com/forgot-password if needed.
If two-step authentication (2FA) is enabled, complete for example, by entering the verification code sent to your email.
You’ll receive a confirmation email in your inbox once your password has been reset.
Can’t complete two-step authentication
If you remember your password, but can’t complete two-step authentication, and you are the account owner, you can temporarily disable two-step authentication to recover your account by contacting support @support.fapshi.com.
Still can’t sign in?
If you’ve followed the steps above but you still can’t sign in, contact our support team for help. Use the email address you signed up with to help us locate your account more easily.
Your Fapshi PIN is a 5-digit code used to authorise any money leaving your account, including:
You must set your PIN before using these features.
Step 1: Log into your Fapshi dashboard
Step 2: Click the Create button in the top-right corner and choose:
“A pin (transfers and payouts)”
Step 3: Enter your 5-digit PIN and click Submit
Step 1: Open the Fapshi mobile app
Step 2: Go to Settings → Security → Set PIN
Step 3: Enter your 5-digit PIN and confirm
Never share your PIN with anyone — not even a Fapshi team member.
Your PIN protects your money. If someone has it, they can drain your account.
Fapshi will never ask for your PIN.
If you forget your PIN, check the Forgot PIN Guide to change it.
Activating your Fapshi account requires submitting accurate business and personal information. To avoid delays, please review these key requirements before sending your activation request.
To verify your identity, please submit valid ID documents. Depending on the type of ID:
To receive payouts via a bank account, you must set your bank details on your dashboard.
To add a bank account
⚠️ Make sure all uploads are clear, valid, and up to date.
✅ Submitting correct and complete information the first time will help us review and approve your account activation request faster.
Note: If you want to use Fapshi for personal transactions, still submit your details as though you were a business.