You can manage your Fapshi account directly from your Dashboard. Account-related questions, such as resetting a password, gaining access to a locked-out account, and activating your account, can be found below and in the Account section of the Fapshi Docs.
To receive payouts via a bank account, you must set your bank details on your dashboard.
To add a bank account
Your username is the email address used to register the account. Reset your password at dashboard.fapshi.com/forgot-password if needed, and complete the two-step authentication if required.
Forgotten username or email address
The username for your Fapshi account is the email address used to register the account. Not sure which email you used? Search your inbox for previous Fapshi emails to confirm.
Forgotten password
Reset your password at dashboard.fapshi.com/forgot-password if needed.
If two-step authentication (2FA) is enabled, complete for example, by entering the verification code sent to your email.
You’ll receive a confirmation email in your inbox once your password has been reset.
Can’t complete two-step authentication
If you remember your password, but can’t complete two-step authentication, and you are the account owner, you can temporarily disable two-step authentication to recover your account by contacting support @support.fapshi.com.
Still can’t sign in?
If you’ve followed the steps above but you still can’t sign in, contact our support team for help. Use the email address you signed up with to help us locate your account more easily.
If you’ve forgotten your PIN or suspect someone else knows it, you can request to reset it securely through our support system.
Step 1: Go to the Fapshi support page
Step 2: Choose the subject: "Change my pin"
Step 3: In the message, provide:
How to get your support PIN:
Click the user icon (at the top-right of your dashboard) and copy the Support PIN shown.
Once support approves your request, follow the same steps in How to set your PIN to create a new one.
Go to Settings → Forgot your Fapshi PIN?
Follow the prompts to submit a reset request.
Never share your PIN with anyone.
Even Fapshi staff will never ask for your PIN.
Anyone with your PIN can access your funds.
If you no longer wish to use your Fapshi account, you have the option to permanently delete it. Deleting your account will erase your personal data from our system. However, for compliance and audit purposes, we retain essential transaction data.
⚠️ Important: You will not be able to create a new Fapshi account with the same email or username for at least 30 days after deletion.
Your account will be permanently deleted.
If you're unable to use the app or prefer manual deletion, follow these steps:
Step 1: Contact our Sales Support
Step 2: In your message, include:
Our team will verify your identity and confirm the deletion.
When your account is deleted, we remove all your personal information, including:
However, we will retain your transaction records and email address. This is necessary for security, accountability, analytics, and resolving potential disputes from previous transactions.
Yes — but not immediately.
You will need to wait 30 days before creating a new account with the same email or username.
Contact us anytime at support@fapshi.com.
Your Fapshi PIN is a 5-digit code used to authorise any money leaving your account, including:
You must set your PIN before using these features.
Step 1: Log into your Fapshi dashboard
Step 2: Click the Create button in the top-right corner and choose:
“A pin (transfers and payouts)”
Step 3: Enter your 5-digit PIN and click Submit
Step 1: Open the Fapshi mobile app
Step 2: Go to Settings → Security → Set PIN
Step 3: Enter your 5-digit PIN and confirm
Never share your PIN with anyone — not even a Fapshi team member.
Your PIN protects your money. If someone has it, they can drain your account.
Fapshi will never ask for your PIN.
If you forget your PIN, check the Forgot PIN Guide to change it.