If you’ve forgotten your PIN or suspect someone else knows it, you can request to reset it securely through our support system.

Download and open the Fapshi Mobile App.

Go to Settings → Feedback, Help & Support → Forgot your Fapshi PIN?
Follow the prompts to submit a reset request.

Ensure to submit a video of your face while holding your ID close to it along with the WhatsApp message sent.

Never share your PIN with anyone.
Even Fapshi staff will never ask for your PIN.
Anyone with your PIN can access your funds.

Forgot your PIN? Don't panick, do this