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Help & Support

Compliance

Fapshi is committed to maintaining a secure and trustworthy platform. Our Compliance Help Centre provides guidance on fraud prevention, prohibited activities, and steps to resolve account suspensions. Ensure your business operates smoothly by following our policies and best practices.

  • A Fapshi user scammed me. What can I do?

    If you believe you’ve been scammed by a Fapshi user, please take the following steps:

    1. Send an email to compliance@fapshi.com with the subject “Scam Report”.
    2. In the body of the email, include the following details:
      • Your full name and phone number
      • A screenshot of the email confirming the transaction, or
      • A screenshot of the proof of payment message from your payment provider
      • The name or username of the Fapshi user
      • The payment link or the website where you made the payment

    Our compliance team will review your case and may contact you for additional details. Providing accurate and complete information will help us act quickly and fairly.

    ⚠️ Note: Fapshi takes fraud seriously. Any user found guilty of scamming others will face permanent suspension.
  • My Account was blocked what do I do?

    If our system flags your account and your account is suspended or blocked, be assured that it's not a mistake and we must take the necessary time to do thorough review to come up with the best decision (for you, us, and your clients)

    However, here's what you should do:

    1. Check your email: You should have received an email from our team explaining why your account was blocked.
    2. Reply to the email with valid proof: Respond directly to that email with clear and verifiable evidence explaining:
      • Why you believe your account should be unblocked.
      • What your business does, in as much detail as possible.
      • How and for what purpose you use Fapshi.

    3. Wait for review: Our compliance team will assess the information and respond within a few business days.

    Providing accurate, honest, and complete details increases the chances of your account being restored.

    Fapshi maintains a strict commitment to platform integrity, and we have a zero-tolerance policy for fraudulent behavior. We will continue to take all necessary steps to protect the safety and trust of our community.

    We also reserve the right to pursue any legal actions as we see fit. So, to avoid any such scenarios, DO NOT USE FAPSHI FOR FRAUDULENT ACTIVITIES. Visit our terms and conditions here to know the kind of activities that are considered illegal.

    If you ever notice suspicious activity or need clarification on our policies, please don’t hesitate to reach out to us via compliance@fapshi.com.