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Help & Support

Compliance

Fapshi is committed to maintaining a secure and trustworthy platform. Our Compliance Help Centre provides guidance on fraud prevention, prohibited activities, and steps to resolve account suspensions. Ensure your business operates smoothly by following our policies and best practices.

  • My Account was blocked what do I do?

    If our system flags your account and your account is suspended or blocked, be assured that it's not a mistake and we must take the necessary time to do thorough review to come up with the best decision (for you, us, and your clients)

    However, here's what you should do:

    1. Check your email: You should have received an email from our team explaining why your account was blocked.
    2. Reply to the email with valid proof: Respond directly to that email with clear and verifiable evidence explaining:
      • Why you believe your account should be unblocked.
      • What your business does, in as much detail as possible.
      • How and for what purpose you use Fapshi.

    3. Wait for review: Our compliance team will assess the information and respond within a few business days.

    Providing accurate, honest, and complete details increases the chances of your account being restored.

    Fapshi maintains a strict commitment to platform integrity, and we have a zero-tolerance policy for fraudulent behavior. We will continue to take all necessary steps to protect the safety and trust of our community.

    We also reserve the right to pursue any legal actions as we see fit. So, to avoid any such scenarios, DO NOT USE FAPSHI FOR FRAUDULENT ACTIVITIES. Visit our terms and conditions here to know the kind of activities that are considered illegal.

    If you ever notice suspicious activity or need clarification on our policies, please don’t hesitate to reach out to us via compliance@fapshi.com.

  • Essentials to Note When Submitting Your Fapshi Account Activation Request

    Activating your Fapshi account requires submitting accurate business and personal information. To avoid delays, please review these key requirements before sending your activation request.

    1. Business Information

    • Always submit your business name, not your personal name.
    • Your personal name should be submitted under Personal Information (see section 3).
    • When describing your business, provide as much detail as possible:
      • What your business does
      • How your business operates
      • How and for what purpose you intend to use Fapshi
    • If your business is legally registered, you must upload your legal registration documents as a single PDF.
    • If not legally registered, select the “not legally registered” option.

    2. ID Submission

    To verify your identity, please submit valid ID documents. Depending on the type of ID:

    • National ID Card:
      • Upload clear pictures of the front and back of your ID.
      • Upload a selfie holding your ID, ensuring your entire face and the entire ID are clearly visible.
    • ID Receipt:
      • Upload the receipt (front).
      • Upload the extension part as the back of your ID.
      • Upload a selfie holding your ID receipt, ensuring your entire face and the entire ID are clearly visible.
    • Passport:
      • Upload the information page twice — once as the front and once as the back.
      • Upload a selfie holding your passport information page, ensuring your entire face and the entire information page are clearly visible.

    ⚠️ Make sure all uploads are clear, valid, and up to date.

    3. Personal Information

    • Use your full legal names exactly as shown on your ID.
    • Your address must be precise, including:
      • Street/Neighborhood
      • City

    ✅ Submitting correct and complete information the first time will help us review and approve your account activation request faster.

  • A Fapshi user scammed me. What can I do?

    If you believe you’ve been scammed by a Fapshi user, please take the following steps:

    1. Send an email to compliance@fapshi.com with the subject “Scam Report”.
    2. In the body of the email, include the following details:
      • Your full name and phone number
      • A screenshot of the email confirming the transaction, or
      • A screenshot of the proof of payment message from your payment provider
      • The name or username of the Fapshi user
      • The payment link or the website where you made the payment

    Our compliance team will review your case and may contact you for additional details. Providing accurate and complete information will help us act quickly and fairly.

    ⚠️ Note: Fapshi takes fraud seriously. Any user found guilty of scamming others will face permanent suspension.