Dashboard

Your username is the email address used to register the account. Reset your password at dashboard.fapshi.com/forgot-password if needed, and complete the two-step authentication if required.

Forgotten username or email address

The username for your Fapshi account is the email address used to register the account. Not sure which email you used? Search your inbox for previous Fapshi emails to confirm.

Forgotten password

Reset your password at dashboard.fapshi.com/forgot-password if needed.

If two-step authentication (2FA) is enabled, complete for example, by entering the verification code sent to your email.

You’ll receive a confirmation email in your inbox once your password has been reset.

Can’t complete two-step authentication

If you remember your password, but can’t complete two-step authentication, and you are the account owner, you can temporarily disable two-step authentication to recover your account by contacting support @support.fapshi.com.

Still can’t sign in?

If you’ve followed the steps above but you still can’t sign in, contact our support team for help. Use the email address you signed up with to help us locate your account more easily.

If you no longer wish to use your Fapshi account, you have the option to permanently delete it. Deleting your account will erase your personal data from our system. However, for compliance and audit purposes, we retain essential transaction data.

⚠️ Important: You will not be able to create a new Fapshi account with the same email or username for at least 30 days after deletion.

🗑️ How to Delete Your Account via the Mobile App

1. Open the Fapshi mobile app
2. Tap the Profile icon → Go to Settings → Select Security
3. Scroll down and tap Delete Account
4. Enter your password to confirm

Your account will be permanently deleted.

📨 Request Account Deletion Manually

If you're unable to use the app or prefer manual deletion, follow these steps:

Step 1: Contact our Sales Support
Step 2: In your message, include:

• The email address linked to your account
• Your Support PIN (found by clicking the user icon in your dashboard)
• A short description of your request

Our team will verify your identity and confirm the deletion.

🔐 What Data Is Deleted?

When your account is deleted, we remove all your personal information, including:

• Full name
• Username
• Phone number
• Address

However, we will retain your transaction records and email address. This is necessary for security, accountability, analytics, and resolving potential disputes from previous transactions.

🔁 Can I Create a New Account?

Yes — but not immediately.
You will need to wait 30 days before creating a new account with the same email or username.

🙋 Need Help?

Contact us anytime at support@fapshi.com.