Account

If you’ve forgotten your PIN or suspect someone else knows it, you can request to reset it securely through our support system.

🔄 How to Reset Your PIN

Step 1: Go to the Fapshi support page

Step 2: Choose the subject: "Change my pin"

Step 3: In the message, provide:

• Your email address
• Your support PIN

How to get your support PIN:
Click the user icon (at the top-right of your dashboard) and copy the Support PIN shown.

Once support approves your request, follow the same steps in How to set your PIN to create a new one.

📱 On the Mobile App

Go to Settings → Forgot your Fapshi PIN?
Follow the prompts to submit a reset request.

🚫 Do Not Share Your PIN!

Never share your PIN with anyone.
Even Fapshi staff will never ask for your PIN.
Anyone with your PIN can access your funds.

Your username is the email address used to register the account. Reset your password at dashboard.fapshi.com/forgot-password if needed, and complete the two-step authentication if required.

Forgotten username or email address

The username for your Fapshi account is the email address used to register the account. Not sure which email you used? Search your inbox for previous Fapshi emails to confirm.

Forgotten password

Reset your password at dashboard.fapshi.com/forgot-password if needed.

If two-step authentication (2FA) is enabled, complete for example, by entering the verification code sent to your email.

You’ll receive a confirmation email in your inbox once your password has been reset.

Can’t complete two-step authentication

If you remember your password, but can’t complete two-step authentication, and you are the account owner, you can temporarily disable two-step authentication to recover your account by contacting support @support.fapshi.com.

Still can’t sign in?

If you’ve followed the steps above but you still can’t sign in, contact our support team for help. Use the email address you signed up with to help us locate your account more easily.

To get your Live credentials (apiuser, apikey), you need to create a service in your Fapshi dashboard. Here’s how:

1. Log in to your Fapshi dashboard.
2. In the side menu, go to the Merchants dropdown.
3. Click “New Service”.
4. Fill in the required details:
   • Service name (e.g. the name of your app or website)
   • Domain name (the domain you own or intend to use) — you can use one you don’t yet own, but avoid using Fapshi’s domain (e.g. don’t use fapshi.com itself).
5. Once the service is created, at the bottom of the dashboard/service page, your apiuser and apikey for that service will be displayed. Copy these carefully. They are sensitive, especially the apikey.
6. Store the credentials securely (e.g. in an environment file or secure vault). Don’t hard-code them or commit them in public repos. Rotate keys if needed.

⚠️ Note: In Live mode, the payout/disbursement function may be off by default. You might need to contact Fapshi support to activate it once you’ve tested in the sandbox and are ready.

What is the Fapshi PIN?

Your Fapshi PIN is a 5-digit code used to authorise any money leaving your account, including:

• Transfers to other Fapshi users
• Payouts to Mobile Money or bank accounts
• Bulk payments

You must set your PIN before using these features.

💻 Set Your PIN via Dashboard

Step 1: Log into your Fapshi dashboard
Step 2: Click the Create button in the top-right corner and choose:
“A pin (transfers and payouts)”
Step 3: Enter your 5-digit PIN and click Submit

📱 Set Your PIN on the Mobile App

Step 1: Open the Fapshi mobile app
Step 2: Go to Settings → Security → Set PIN
Step 3: Enter your 5-digit PIN and confirm

🚫 Do Not Share Your PIN!

Never share your PIN with anyone — not even a Fapshi team member.
Your PIN protects your money. If someone has it, they can drain your account.
Fapshi will never ask for your PIN.

If you forget your PIN, check the Forgot PIN Guide to change it.

Activating your Fapshi account requires submitting accurate business and personal information. To avoid delays, please review these key requirements before sending your activation request.

1. Business Information

• Always submit your business name, not your personal name.
• Your personal name should be submitted under Personal Information (see section 3).
• When describing your business, provide as much detail as possible:
  • What your business does
  • How your business operates
  • How and for what purpose you intend to use Fapshi
• If your business is legally registered, you must upload your legal registration documents as a single PDF.
• If not legally registered, select the “not legally registered” option.

2. ID Submission

To verify your identity, please submit valid ID documents. Depending on the type of ID:

• National ID Card:
  • Upload clear pictures of the front and back of your ID.
  • Upload a selfie holding your ID, ensuring your entire face and the entire ID are clearly visible.
• ID Receipt:
  • Upload the receipt (front).
  • Upload the extension part as the back of your ID.
  • Upload a selfie holding your ID receipt, ensuring your entire face and the entire ID are clearly visible.
• Passport:
  • Upload the information page twice — once as the front and once as the back.
  • Upload a selfie holding your passport information page, ensuring your entire face and the entire information page are clearly visible.

⚠️ Make sure all uploads are clear, valid, and up to date.

3. Personal Information

• Use your full legal names exactly as shown on your ID.
• Your address must be precise, including:
  • Street/Neighborhood
  • City

✅ Submitting correct and complete information the first time will help us review and approve your account activation request faster.

When you receive payments through the Fapshi API, the funds are stored in your service balance. Here’s how to check and manage it:

1. Checking Your Service Balance

• On the Web Dashboard
  1. Log in to your Fapshi dashboard.
  2. Select the specific service you want to view.
  3. Open the Balances section to see the funds collected.
• On the Mobile App
  1. Open the Wallets screen.
  2. Select the service you want to view.
  3. Your balance for that service will be displayed.

2. Transferring Your Balance

• You can transfer your service balance to your main balance to withdraw it.
• You can also transfer money between services, for example:
  • From your collections service → to your disbursement service.

✅ By checking your service balance regularly, you’ll always know how much you’ve collected and can manage funds efficiently across your services.

If you no longer wish to use your Fapshi account, you have the option to permanently delete it. Deleting your account will erase your personal data from our system. However, for compliance and audit purposes, we retain essential transaction data.

⚠️ Important: You will not be able to create a new Fapshi account with the same email or username for at least 30 days after deletion.

🗑️ How to Delete Your Account via the Mobile App

1. Open the Fapshi mobile app
2. Tap the Profile icon → Go to Settings → Select Security
3. Scroll down and tap Delete Account
4. Enter your password to confirm

Your account will be permanently deleted.

📨 Request Account Deletion Manually

If you're unable to use the app or prefer manual deletion, follow these steps:

Step 1: Contact our Sales Support
Step 2: In your message, include:

• The email address linked to your account
• Your Support PIN (found by clicking the user icon in your dashboard)
• A short description of your request

Our team will verify your identity and confirm the deletion.

🔐 What Data Is Deleted?

When your account is deleted, we remove all your personal information, including:

• Full name
• Username
• Phone number
• Address

However, we will retain your transaction records and email address. This is necessary for security, accountability, analytics, and resolving potential disputes from previous transactions.

🔁 Can I Create a New Account?

Yes — but not immediately.
You will need to wait 30 days before creating a new account with the same email or username.

🙋 Need Help?

Contact us anytime at support@fapshi.com.

If our system flags your account and your account is suspended or blocked, be assured that it's not a mistake and we must take the necessary time to do thorough review to come up with the best decision (for you, us, and your clients)

However, here's what you should do:

1. Check your email: You should have received an email from our team explaining why your account was blocked.
2. Reply to the email with valid proof: Respond directly to that email with clear and verifiable evidence explaining:
   • Why you believe your account should be unblocked.
   • What your business does, in as much detail as possible.
   • How and for what purpose you use Fapshi.

3. Wait for review: Our compliance team will assess the information and respond within a few business days.

Providing accurate, honest, and complete details increases the chances of your account being restored.

Fapshi maintains a strict commitment to platform integrity, and we have a zero-tolerance policy for fraudulent behavior. We will continue to take all necessary steps to protect the safety and trust of our community.

We also reserve the right to pursue any legal actions as we see fit. So, to avoid any such scenarios, DO NOT USE FAPSHI FOR FRAUDULENT ACTIVITIES. Visit our terms and conditions here to know the kind of activities that are considered illegal.

If you ever notice suspicious activity or need clarification on our policies, please don’t hesitate to reach out to us via compliance@fapshi.com.

To receive payouts via a bank account, you must set your bank details on your dashboard.

To add a bank account

• Go to Payouts, select Request a bank transfer. If you have not yet set your bank details, you'll be able to do so. Otherwise, you can edit the details.
• You will be prompted to re-enter your password.
• Enter bank account details and save. Ensure the account number, routing number, and name match your bank statement