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Fapshi lets you transfer money from your account to other Fapshi users quickly and securely.

Note: The minimum amount you can transfer is 500 FCFA.

Steps

Step 1: Log into your Dashboard
Go to More → Payments → Transfers in the left menu.

Step 2: Click “Make a Transfer”
Click the button at the top right of the Transfers page.

Step 3: Fill in the required details:

• Recipient's email (must be registered with a Fapshi account)
• Amount
• Reason for the transfer
• Your PIN

You need a PIN to do Fapshi transfers.
• See how to set your PIN
• Forgot your PIN? Here's what to do

If you want to send money to someone who’s not on Fapshi (e.g., Mobile Money users), use a payout instead.

Step 4: Confirm the Transfer
Once submitted, you’ll see the transaction:

• On your Transfers page
• Reflected in your account balance

Fapshi charges a 0.5% transfer fee.
Use our pricing calculator to estimate the cost for your amount.

Your username is the email address used to register the account. Reset your password at dashboard.fapshi.com/forgot-password if needed, and complete the two-step authentication if required.

Forgotten username or email address

The username for your Fapshi account is the email address used to register the account. Not sure which email you used? Search your inbox for previous Fapshi emails to confirm.

Forgotten password

Reset your password at dashboard.fapshi.com/forgot-password if needed.

If two-step authentication (2FA) is enabled, complete for example, by entering the verification code sent to your email.

You’ll receive a confirmation email in your inbox once your password has been reset.

Can’t complete two-step authentication

If you remember your password, but can’t complete two-step authentication, and you are the account owner, you can temporarily disable two-step authentication to recover your account by contacting support @support.fapshi.com.

Still can’t sign in?

If you’ve followed the steps above but you still can’t sign in, contact our support team for help. Use the email address you signed up with to help us locate your account more easily.

If you’ve forgotten your PIN or suspect someone else knows it, you can request to reset it securely through our support system.

🔄 How to Reset Your PIN

Step 1: Go to the Fapshi support page

Step 2: Choose the subject: "Change my pin"

Step 3: In the message, provide:

• Your email address
• Your support PIN

How to get your support PIN:
Click the user icon (at the top-right of your dashboard) and copy the Support PIN shown.

Once support approves your request, follow the same steps in How to set your PIN to create a new one.

📱 On the Mobile App

Go to Settings → Forgot your Fapshi PIN?
Follow the prompts to submit a reset request.

🚫 Do Not Share Your PIN!

Never share your PIN with anyone.
Even Fapshi staff will never ask for your PIN.
Anyone with your PIN can access your funds.

To receive payouts via a bank account, you must set your bank details on your dashboard.

To add a bank account

• Go to Payouts, select Request a bank transfer. If you have not yet set your bank details, you'll be able to do so. Otherwise, you can edit the details.
• You will be prompted to re-enter your password.
• Enter bank account details and save. Ensure the account number, routing number, and name match your bank statement

You can start collecting donations on your WordPress website in minutes using Fapshi Payment Links — no plugins or coding needed.

This method is perfect for individuals, nonprofits, churches, student projects, and small businesses that want to accept support or donations online easily.

💡 What You Need

• A Fapshi account
• A simple payment link or donation link generated via your dashboard
• A WordPress website or blog

🛠️ Step-by-Step: How to Add a Donation Link on WordPress

✅ Step 1: Create a Payment Link

1. Log in to your Fapshi Dashboard
2. Go to Payment Links
3. Click Create a Link
4. Choose:
   • Simple Payment Link if the amount is fixed
   • Donation Link if you want donors to enter the amount themselves
5. Add a name like “Support My Project” or “Church Donations”
6. Click Create, and copy the generated link

✅ Step 2: Add the Link to Your WordPress Site

There are 3 simple ways to do this:

Option 1: Add a Button
Go to your WordPress editor and add a Button Block

• Label: “Donate Now” or “Support Us”
• Paste your Fapshi payment link as the URL

Option 2: Text Link
Write something like:

If you’d like to support our mission, click here to donate.
Replace with your actual link.

Option 3: Widget or Sidebar
Use WordPress widgets to place the donation button or text in your sidebar or footer.

🎯 Bonus Tips

• Customise your payment link image and description from the Fapshi dashboard for better branding
• Use Bitly to shorten the link for social media or newsletters
• Track all donation activity directly in your Fapshi dashboard

If you have a WooCommerce store or want to sell stuff on your WordPress website, use our WordPress plugin to collect payments instead.

💬 Need Help?

Contact support@fapshi.com.

If you no longer wish to use your Fapshi account, you have the option to permanently delete it. Deleting your account will erase your personal data from our system. However, for compliance and audit purposes, we retain essential transaction data.

⚠️ Important: You will not be able to create a new Fapshi account with the same email or username for at least 30 days after deletion.

🗑️ How to Delete Your Account via the Mobile App

1. Open the Fapshi mobile app
2. Tap the Profile icon → Go to Settings → Select Security
3. Scroll down and tap Delete Account
4. Enter your password to confirm

Your account will be permanently deleted.

📨 Request Account Deletion Manually

If you're unable to use the app or prefer manual deletion, follow these steps:

Step 1: Contact our Sales Support
Step 2: In your message, include:

• The email address linked to your account
• Your Support PIN (found by clicking the user icon in your dashboard)
• A short description of your request

Our team will verify your identity and confirm the deletion.

🔐 What Data Is Deleted?

When your account is deleted, we remove all your personal information, including:

• Full name
• Username
• Phone number
• Address

However, we will retain your transaction records and email address. This is necessary for security, accountability, analytics, and resolving potential disputes from previous transactions.

🔁 Can I Create a New Account?

Yes — but not immediately.
You will need to wait 30 days before creating a new account with the same email or username.

🙋 Need Help?

Contact us anytime at support@fapshi.com.

What is the Fapshi PIN?

Your Fapshi PIN is a 5-digit code used to authorise any money leaving your account, including:

• Transfers to other Fapshi users
• Payouts to Mobile Money or bank accounts
• Bulk payments

You must set your PIN before using these features.

💻 Set Your PIN via Dashboard

Step 1: Log into your Fapshi dashboard
Step 2: Click the Create button in the top-right corner and choose:
“A pin (transfers and payouts)”
Step 3: Enter your 5-digit PIN and click Submit

📱 Set Your PIN on the Mobile App

Step 1: Open the Fapshi mobile app
Step 2: Go to Settings → Security → Set PIN
Step 3: Enter your 5-digit PIN and confirm

🚫 Do Not Share Your PIN!

Never share your PIN with anyone — not even a Fapshi team member.
Your PIN protects your money. If someone has it, they can drain your account.
Fapshi will never ask for your PIN.

If you forget your PIN, check the Forgot PIN Guide to change it.